How to Recover a LinkedIn Company Page

Losing access to your LinkedIn Company Page can feel like being locked out of your own digital headquarters. Suddenly, your direct line to customers, potential hires, and industry partners goes silent. This guide walks you through the exact steps to reclaim admin access, whether a former employee was the sole admin or you've simply lost the login credentials. We’ll cover the official process with LinkedIn and share proactive strategies to make sure this never happens again.

First, Understand Why You've Lost Access

Pinpointing the reason you're locked out is the first step toward getting back in. Most situations fall into one of a few common categories, and identifying yours will help you choose the right path forward and gather the correct information for LinkedIn Support.

Scenario 1: The Sole Admin Has Left the Company

This is by far the most frequent issue. A single employee, often the person who created the page, was the only one with Super Admin privileges. When they left the company, they didn't transfer access to anyone else. Their personal profile was the key, and now that key is gone. LinkedIn Company Pages don't have their own login, they are always managed through the personal profiles of designated admins.

Scenario 2: An Agency or Freelancer No Longer Manages the Page

Did your company hire an outside agency or a freelance social media manager to handle your LinkedIn presence? If they were made the sole admin and the relationship ended without a proper handover, you might find yourself in the same situation as if an employee had left. It's an easily overlooked step during offboarding, but one that leaves you disconnected from a valuable company asset.

Scenario 3: The Admin's Personal Account Was Deactivated or Compromised

Because page access is tied to a personal profile, any issues with that profile directly affect the Company Page. If your admin's personal LinkedIn account was deactivated for any reason - or worse, compromised by a hacker - their ability to manage the page disappears along with their account control. This creates an immediate lock-out situation if no other admins are assigned.

Scenario 4: You Forgot Which Personal Account Was Used

In smaller companies or startups, it’s not unusual for the page to be set up with an ancillary or rarely used personal profile. You might have forgotten which email address or personal account holds the keys. This is less about losing admin rights and more about misplacing the information needed to exercise them. You may still be the admin, you just can't remember how to log in as that person.

Step-by-Step Guide to Recovering Your LinkedIn Company Page

Now that you've identified the likely cause, follow these steps in order. The initial steps are the fastest and easiest ways to regain control. If they don't work, proceed to the more formal recovery process.

Step 1: The Internal Search for a Hidden Admin

Before you even think about contacting LinkedIn, your quickest path to recovery is finding someone at your company who already has administrative privileges. You’d be surprised how often someone was granted access months or years ago and either forgot or didn’t realize the level of access they had.

• Poll the Team: Ask everyone in your marketing, HR, communications, and leadership teams if they ever remember being made an admin on the LinkedIn Page.
• Check "View admins" on the Page: If you find someone who is a designated admin, ask them to log in, navigate to the Company Page, and click the "Admin tools" dropdown. From there, they should select "Manage admins" from the dropdown menu on the Admin homepage. This will show a list of all current page administrators.
• Add a New Admin: If they have Super Admin rights, they can simply add you as a new Super Admin. If they only have Content Admin rights, they can post updates but can't add other admins. It’s important to determine their role.

Resolving this internally avoids waiting for LinkedIn Support and can get you back in control within minutes.

Step 2: Prepare Your Documentation for a Formal Request

If your internal search comes up empty and you're confident no one at your company has access, you'll need to submit a formal request to LinkedIn. To do this, you must prove you are an official representative of the company with the authority to manage the page. LinkedIn takes this seriously to prevent unauthorized takeovers, so having the right documentation ready is essential.

Gather the following items before submitting your request:

• Your Personal LinkedIn Profile URL: This is the account you want to be granted admin rights.
• The Company Page URL: Provide the exact URL of the page you're trying to recover.
• An Email from Your Company Domain: Your request must come from an email address that matches the company's domain (e.g., yourname@companyname.com). This provides an initial layer of verification. Don't use a personal Gmail or Yahoo address.
• A Letter of Authorization on Company Letterhead: Draft a formal letter that includes:
  • A clear statement requesting that you ([Your Name], [Your Title]) be made a Super Admin of the specified Company Page.
  • Confirmation that the previous administrator(s) is/are no longer employed by the company and are unreachable.
  • Your direct contact information (company email and phone number).
  • Signature from a C-level executive, owner, or other high-ranking official at your company.
• (Optional but Recommended) Supporting Documents: If you have them readily available, including articles of incorporation, business registration documents, or a domain registration receipt can further strengthen your case.

Step 3: Submitting Your Request to LinkedIn Support

With your documents collected, you're ready to contact LinkedIn. Finding the right contact form can sometimes be a bit of a maze, but here's the typical path:

1. Navigate to the LinkedIn Help Center.
2. In the search bar, type a query like "request admin access to company page" or "recover company page."
3. Find the relevant help article, which will outline their requirements (the same ones you just prepared for).
4. At the bottom of the article, look for a prompt like "Still need help?" or a "Contact us" button. This will lead you to the official support form.
5. Fill out the form clearly and concisely. Upload all the documentation you prepared in the previous step. In your message, briefly explain the situation (e.g., "Our sole page administrator is no longer with the company, and we need to regain access. I am the [Your Title] and have attached a signed letter of authorization...").

After you submit your request, be patient. The process can take several days or even a couple of weeks, depending on LinkedIn's support volume. They will review your documentation and, if satisfied, grant admin access to the personal LinkedIn profile you specified in your request.

How to Prevent This from Ever Happening Again

Once you’ve regained access, your immediate priority should be to implement policies that prevent your company from ever facing this problem again. A few simple, proactive measures can save you a world of future headaches.

Establish Multiple Super Admins

The "single point of failure" is what causes this problem. Fix it by ensuring at least two, preferably three, trusted employees are designated as Super Admins on your page. These should typically be individuals in stable, high-level roles unlikely to depart suddenly, such as a business owner, CEO, or Head of Marketing.

Understand LinkedIn Admin Roles and Assign Them Appropriately

Not everyone who works on the page needs to be a Super Admin. Over-assigning privileges can create its own security risks. LinkedIn offers different levels of access:

• Super Admin: Full permissions, including adding/removing admins, editing the page, and posting content. Reserve this for a select few.
• Content Admin: Can create and manage posts, events, and job postings. This is perfect for your day-to-day social media managers.
• Analyst: Can monitor performance and access analytics but cannot post or make changes. Ideal for stakeholders who just need to see the data.

Use the principle of least privilege: give people only the access they absolutely need to do their job.

Integrate Page Access into Your Offboarding Process

Make social media asset transfer a mandatory checklist item in your employee offboarding process. Just as you collect a company laptop and keycard, HR or the employee's direct manager should be responsible for ensuring that all administrative access to company social pages is removed or transferred before their last day. Make it official policy so it's never forgotten.

Conduct Quarterly Admin Audits

Once a quarter, have a designated Super Admin review the list of page administrators. Remove anyone who is no longer with the company or has changed roles and no longer requires access. This simple 5-minute task keeps your page secure and your admin list up to date, ensuring you always have clear control over who manages your company’s presence.

Final Thoughts

Recovering a LinkedIn Company Page is achievable when you follow a methodical process, starting with an internal search for existing admins and escalating to a formal request with proper documentation. By patiently following the steps and providing LinkedIn with clear proof of your authority, you can restore your access and get back to engaging with your audience.

Once you regain control, putting everything in order is the next important task. At Postbase, we believe your social media tools should simplify your workflow, not complicate it. We built our platform with a visual calendar that gives you a bird's-eye view of your entire content strategy across all platforms, including LinkedIn. This kind of centralized view not only helps keep your content consistent, but also makes it far easier to manage your team's workflow after a disruption like losing page access.