How to Recover a Facebook Business Page

Losing access to your Facebook Business Page can feel like a nightmare, especially when it's a critical part of your marketing strategy. There's no need to panic. We'll walk you through clear, step-by-step processes to reclaim your page, whether you've been removed by another admin, your page was hacked, or the only person with access has left the company.

First, Identify Why You Lost Access

Pinpointing the exact reason you can't get into your page is the first step toward recovery. Different problems require different solutions, and guessing will only lead to frustration. Let's look at the most common reasons this happens, so you can find the right path forward.

• You were removed by another Admin. Either accidentally or maliciously, another person with administrative privileges on the page removed your access.
• The only Admin is gone. A former employee or agency partner was the sole admin, and you no longer have contact with them or their access has been terminated.
• Your personal profile was hacked or disabled. Since Business Page access is managed through personal Facebook profiles, a problem with your personal account directly impacts your ability to manage your page.
• Your Page itself was hijacked or unpublished. In this case, malicious actors may have taken control of your page, or Facebook might have unpublished it for a policy violation.

Once you've identified your situation, scroll down to the matching section below for a detailed recovery plan.

How to Recover Your Page: Step-by-Step Guides

Each scenario requires a specific set of actions. Follow the guide that matches your situation carefully, providing all the necessary information to Meta to prove your ownership.

Scenario 1: You Were Removed by Another Admin

This is often the quickest situation to resolve if you have a good relationship with the other team members who manage the page.

1. Contact Other Admins: Your first and simplest step is to reach out to another admin on the Page. Ask them to go to Page Settings >,, Page Roles and re-add you. It's possible your removal was an accident, and they can reinstate your access in minutes.
2. If You're the Business Owner and There's a Dispute: If communication with the other admin isn't an option or they are refusing to grant you access maliciously, you'll need to file an admin dispute with Meta. This formally signals that you are the rightful owner. This process follows the same steps outlined in the next scenario.

Scenario 2: The Only Admin Left the Company

When the sole admin departs and you're left locked out, you need to prove your legal connection to the business. Facebook has a formal process for this, but it requires patience and the correct documentation.

To reclaim access, you'll need to provide evidence of your ownership directly to Meta. Here's what you need and how to do it:

Step 1: Gather Your Documentation

Meta requires specific documents to verify your claim. Prepare these ahead of time to make the process smoother. You will need:

• A copy of your government-issued photo ID. This could be your driver's license or passport. It's used to verify your identity.
• A signed statement. This is a formal letter that needs to include several key pieces of information:
  • A detailed description of your relationship to the page (e.g., you are the business owner, CEO, etc.).
  • An explanation of your request to have a new admin added to the page and how the previous admin lost access (e.g., terminated employee).
  • The full name and Facebook profile link of the former admin, if you know it.
  • The Facebook account email address or profile URL of the new person who should be made an admin (this should be you or a trusted team member).
  • A declaration that the information you are providing is true and accurate, signed and dated. This is known as a “declaration under penalty of perjury.”
• Proof of business ownership. This can be a business license, articles of incorporation, tax filings, or utility bills for the business address. Your name and the business's name should be clearly visible.

Step 2: Submit Your Request to Meta Support

Once your documents are ready, you'll need to officially submit them.

1. Navigate to the Meta Business Help Center.
2. Look for the contact options. You may need to click through a few topics like "Troubleshooting" or "Account Access" to find a support form or live chat option. Facebook sometimes makes this hard to find, so persistence is key. Try searching for "admin dispute."
3. Fill out the form completely, attach your scanned documents, and submit your case.

After submission, you simply have to wait. Meta support can take anywhere from a few days to several weeks to review and respond. Be sure to check the email associated with your support ticket for updates.

Scenario 3: Your Personal Profile Was Hacked or Disabled

If your personal Facebook account is compromised, you lose access to everything linked to it, including your Business Page. The primary goal here is to recover your personal profile first.

Step 1: Recover Your Personal Facebook Profile

Go to facebook.com/hacked immediately. This is Facebook's dedicated portal for compromised accounts. Follow the on-screen prompts, which will guide you through steps like:

• Changing your password.
• Reviewing recent login activity and logging out unfamiliar sessions.
• Checking recent posts or comments made from your account.

If your account was outright disabled by Facebook, you would have received a notification upon trying to log in. This notification usually contains a link to an appeal form. Fill it out with as much detail as possible. You may be asked to upload a photo of your ID to confirm your identity.

Step 2: Secure Your Account

Once you regain access, don't stop there. Immediately secure your account to prevent it from happening again.

• Enable Two-Factor Authentication (2FA): This is the single most important security feature. You can find it under Settings &,, Privacy >,, Settings >,, Security and Login. This means even if someone steals your password, they can't log in without access to your phone.
• Review Authorized Logins: In the 'Security and Login' settings, check the list of 'Where you're logged in' and remove any devices you don’t recognize.

After your personal profile is secured and active again, your access to the Business Page should be automatically restored.

Scenario 4: Your Business Page Was Hacked or Unpublished

Sometimes, hackers target the Business Page directly, or Facebook takes action against it for a Community Standards violation.

• If the Page Was Hacked: If you see suspicious posts, admins you don’t recognize, or if the page name has been changed, you need to report it. Go to the help pages for Hacked Pages and follow the steps. This process works best if you are still an admin, but it's a critical step even if you've been removed to alert Facebook of the unauthorized activity.
• If the Page Was Unpublished by Meta: When Meta unpublishes a page, a banner usually appears at the top of the page (visible only to admins). This banner will include a reason and a button to "Appeal." Click it and provide your reasons for why the decision should be reversed. Be polite, professional, and reference any details that prove your case.

How to Prevent Losing Access Again

Getting your page back is a huge relief. Now, let's make sure you never have to go through this again. Implementing these best practices can save you from future headaches and security threats.

1. Use Meta Business Suite (formerly Business Manager)

Instead of managing collaborators directly on the Page, use Meta Business Suite. It is a central hub for all your business assets - pages, ad accounts, and Instagram profiles. Business Suite provides a much more secure and professional way to manage permissions. You can assign roles to team members using their business emails rather than adding their personal Facebook profiles directly, which helps maintain a boundary between personal and professional.

2. Assign at Least Two Trusted Admins

The single biggest mistake is having only one admin. If that person leaves, gets locked out, or has their account compromised, you’re stuck. Always have at least one other trusted person (like a business partner or a senior team member) assigned as an admin. They can act as a backup to restore access or remove rogue users if something goes wrong.

3. Understand Page Roles and Assign Proper Permissions

Not everyone needs admin-level access. Meta offers layered page roles with different levels of permission. Familiarize yourself with them and assign the minimum level of access each person needs to do their job.

• Admin: Has full control, including managing roles, settings, and deleting the page. Reserve this for business owners only.
• Editor: Can do everything an admin can except manage page roles and settings. Ideal for social media managers.
• Moderator: Can manage comments, send messages, and view insights. Perfect for community management teams.

4. Enforce Two-Factor Authentication for All Admins

This cannot be stressed enough. Make it a company policy that anyone with admin access to the Business Page must have 2FA enabled on their personal Facebook account. It's the strongest defense against unauthorized access.

5. Regularly Audit Page Roles

Once a quarter, review who has access to your page. Go to Settings >,, Page Roles and remove anyone who no longer works with your company or has changed roles. This simple housekeeping prevents a roster of old employees and agencies from retaining access they no longer need.

Final Thoughts

Recapturing control of your Facebook Business Page comes down to following the right process for your specific situation and having the documentation to back up your claim. It can be stressful, but by working through the steps methodically, you stand the best chance of getting everything back to normal.

And once your page is back and secure, the real work of managing and growing your brand can resume. This is where having a reliable system matters most, especially after a security scare. We built Postbase because we were tired of wrestling with outdated tools that were unintuitive and unreliable. It provides one in-sync hub for all your social platforms so you can handle planning, scheduling, engagement, and analytics without juggling a half-dozen different apps, knowing your accounts will stay securely connected.