How to Regain Access to a Facebook Business Page

Losing access to your Facebook Business Page feels like being locked out of your own store, and it's a uniquely frustrating experience. This guide cuts straight to the solutions, walking you through the exact steps to reclaim your page, whether the last admin left the company, your permissions were changed, or you’ve been hacked.

First Steps: Identify How You Lost Access

Before you can fix the problem, you have to diagnose it. The path to recovery changes depending on why you’re locked out. Take a moment to determine which of these common scenarios fits your situation.

Scenario 1: You Were an Admin, but Now You're Not

You used to have full control, and now you don't. This can happen if another admin removed you - either by accident or on purpose. It also happens frequently if your personal Facebook account was compromised and the hacker removed your admin privileges from the page.

Scenario 2: The Only Admin Left the Company

This is an all-too-common headache. An employee or founder set up the page using their personal Facebook profile, they’ve since left the company, and now no one on your team has the "Full Control" necessary to manage settings or add new people. The page is effectively an orphan.

Scenario 3: You Have a Lower-Level Role (Like Editor), but Need Admin Access

You can post content, maybe even respond to comments, but you can’t add new users, change the page name, or connect third-party apps. In this case, you're not locked out entirely, but you need to upgrade your permissions to get full functionality back.

Scenario 4: Your Page Was Hacked

This is the most critical situation. A malicious actor has gained control, removed all legitimate admins, and might be posting harmful content or running fraudulent ads from your account. Speed is your highest priority here.

Method 1: The Simple Fix - Requesting Access from Another Admin

Before you start compiling legal documents, exhaust the easiest option first. If there’s any other admin on the page, your problem can be solved in minutes with a simple conversation. This is your best-case scenario.

Step 1: Find Out Who the Admins Are

If you still have some level of access (like Editor or Moderator), you can see a list of who else has a role on the page. Go to your page, click "Settings" from the left-hand menu, and then select "New Pages Experience." From there, you should see "Page Access," which will list everyone with permissions. If you have no access at all, you'll have to ask around your team or organization to figure out who might still have a role.

Step 2: Contact a Current Admin Directly

Find a current admin on the list, whether it's a coworker, your boss, or an agency you've worked with. Reach out to them directly via email, phone, or a messaging app. Explain the situation and simply ask them to reinstate your admin access.

Step 3: Guide Them Through Adding You Back

To make it as easy as possible for them, give them these simple instructions:

• Go to the Facebook Business Page.
• In the left menu, click Settings >, New Pages Experience >, Page Access.
• Next to "People with Facebook access," click the Add New button.
• Search for your name or email address and select your Facebook profile.
• On the next screen, toggle the switch for “Allow this person to have full control.” This is the most important step for getting admin access.
• They will be asked to re-enter their Facebook password to confirm the change.

Once they do this, you’ll receive a notification to accept the Page admin invitation. Accept it, and your full access will be restored.

Method 2: Regaining Control When the Only Admin Is Gone

If the only person with admin access is gone and unreachable, you have a formal process to follow. You must prove to Meta that you are the rightful owner of the business associated with the page. This route takes time and persistence, so get started right away.

First, Gather Your Documentation

Don't even try to contact Facebook Support until you have all of the necessary documentation ready to go. Having a complete file to upload will greatly improve your chances of a quick resolution. You will need:

• A Government-Issued Photo ID: A clear photo or scan of your driver’s license or passport. This must match the name on your personal Facebook profile.
• A Signed and Notarized Statement: This is a formal letter written and signed by the business owner or legal representative. It must include:
  • A clear description of the situation - explain that the only admin is a former employee who is no longer with the company.
  • The full name of the former employee, if you know it, and their relationship to the Page.
  • A declaration that you are an authorized representative of the business.
  • The email address or profile URL of the personal Facebook account you want added as the new admin.
  • The Page URL.
  • Your handwritten signature.
• Proof of Business Ownership/Affiliation: Documents that officially connect your business to the page. Examples include:
  • Articles of Incorporation
  • Business license or permits
  • Recent utility or telephone bills for the business address
  • Tax filing documents

The name and address on these documents should match the contact information listed on the Facebook Page as closely as possible.

Initiate the Page Access Request

Now that you have your documents, you need to submit them to Meta's support team. Facebook’s help system can be notoriously tricky to navigate, but here’s the general path:

1. Go to the Meta Business Help Center. You'll generally need to be logged into your personal Facebook account.
2. Click the "Get support" or "Contact Us" button. You might have to navigate through a few troubleshooting menus first. Look for conversational prompts like "Other page issue" or topics related to page settings.
3. Your goal is to get to a contact form or live chat pop-up. Select the page you’re having trouble with from the dropdown menu of your assets.
4. Clearly and concisely explain your issue in the text box provided. State that you need to claim ownership of an unmanaged or "orphaned" page and list the steps you've already taken.
5. You should be given an option to upload the documents you've prepared. Attach everything, double-check that the files are clear and readable, then submit your request.

After you submit, you'll receive a case ID. Keep it handy. This process can take several days or even weeks. Be patient but prepared to follow up on your case if you don’t hear back.

Method 3: How to Recover a Hacked Facebook Page

If your page was taken over by a hacker, you're in a race against time. The process here is focused on security and reporting the breach to Facebook's specialized teams.

Step 1: Secure Your Personal Facebook Account Immediately

Business Page hacks almost always begin with a compromised personal profile. The hacker gets into your account, and from there, they have the keys to any pages you manage.

• Immediately go to facebook.com/hacked on a desktop computer.
• Follow all the on-screen instructions. This tool will walk you through reviewing recent activity, logging out of all unknown devices, and most importantly, changing your password.
• If you haven't already, enable two-factor authentication (2FA). This single step is the most powerful defense against being hacked again.

Step 2: Access Meta's Specialized Support Channels

If you run ads on Meta platforms, you may have access to a support channel for advertisers. This is often the fastest way to get help for a hacked page, as it can connect you with a live person.

1. Visit the Meta Business Help Center.
2. Find the "Contact support" option. There is often a path that confirms you are an advertiser, which will give you access to chat or email support.
3. When you get in touch, start by saying, "My Page was hacked and an unauthorized person has taken over admin control." Use clear, urgent language.
4. Be ready to provide the page URL, a description of what happened, the approximate date of the hack, and the name or profile URL of the unauthorized admin, if you know it.

Step 3: Be Persistent and Document Everything

Resolving a hacked page issue can require several interactions. Save your case ID, take screenshots of your conversations with support, and keep detailed notes. If one support channel doesn’t work, try another. Keep following up professionally until your access is restored.

Prevention Is the Best Medicine: How to Avoid Losing Access Again

Once you regain control of your page, your number one goal is to make sure this never happens again. Implement these best practices immediately.

Always Have at Least Two Admins

The single most important rule of page management. Always assign "Full Control" admin access to at least two trusted individuals within your company. This provides a critical backup, if one person’s account is compromised or they leave the company, the other can still manage the page and restore access.

Use the Meta Business Suite

Stop managing your Business Page directly from personal profiles. The Meta Business Suite (formerly Business Manager) is a free tool designed to manage all your business assets professionally. It lets you assign page access to employees without making them friends on Facebook and grants ownership of the page to the Business Account, not a single individual. If an employee leaves, you simply remove them from the Business Suite, and their access disappears instantly.

Enable Two-Factor Authentication (2FA) for All Admins

Make 2FA mandatory for anyone with admin access to your page. It’s a non-negotiable layer of security that requires a code from a user’s phone in addition to their password to log in, blocking the vast majority of unauthorized access attempts.

Regularly Audit Page Roles

Once a quarter, review who has access to your page via the "Page Access" settings. Remove any former employees, expired agency contracts, or anyone who no longer needs permissions. Grant people the lowest level of access they need to do their job - not everyone needs to be an admin.

Final Thoughts

Navigating the steps to get your Facebook Page back can feel overwhelming, but it's entirely manageable when you approach it methodically. By correctly identifying the problem and following the right process - whether it's asking a teammate for help or submitting a formal claim to Meta with the proper documentation - you can reclaim your digital storefront and secure it for the future.

Once you get your hard-won page access back, the last thing you want is another technical headache. We know how frustrating it is when social media tools constantly lose connection with your accounts, forcing you to re-authenticate them over and over. It was a major reason why we built Postbase to maintain unbelievably stable connections. Our goal was to create a reliable platform you can set up once and trust to work, letting you focus on creating and scheduling great content instead of troubleshooting.