How to Enable Reviews on a Facebook Page Mobile

Struggling to find where Facebook hid the option to turn on Reviews for your business page on your phone? You’re not alone. The setting is buried a few layers deep, and an algorithm-driven layout update from Meta seems to change things every few months. This guide provides clear, current, step-by-step instructions to get the Reviews or Recommendations tab showing up on your Facebook Business Page, all from your mobile device.

Why Bother with Facebook Reviews Anyway?

Before we get into the "how," let's quickly touch on the "why." Activating Facebook Reviews isn't just about adding another tab to your page, it's about unlocking a powerful tool for building your brand. In a world full of polished ads and paid promotions, authentic feedback from real customers is one of the most persuasive assets you have.

• Instant Social Proof: Every positive review acts as a public testimonial. When a potential customer visits your page and sees that others have had a great experience, their trust in your business skyrockets. It's the digital version of a friend's recommendation.
• Boosts Local SEO: Search engines like Google pay attention to signals across the web. A well-rated, active Facebook Page with plenty of reviews can send positive signals that may improve your visibility in local search results.
• Free User-Generated Content: A glowing review can easily be turned into a social media post, a website testimonial, or a snippet for your email newsletter. Your happy customers are essentially creating marketing content for you, for free.
• A Direct Feedback Channel: Reviews - even the occasional negative one - are an incredible resource for business intelligence. They show you what you're doing right and give you a direct, unfiltered look at where you can get better.

In short, enabling reviews on your Facebook Page is a simple, no-cost way to build credibility, connect with your audience, and attract new customers.

Quick Reality Check: Let's Talk Page Templates &, Layouts

One of the biggest sources of confusion when trying to enable reviews is that Facebook’s settings can differ depending on the type of page you have. The exact steps often depend on whether you’re using the "New Pages Experience" or an older "Classic" page, and what template is applied.

The New Pages Experience (Most Users)

If you've created a page recently or had your page updated by Facebook, you're likely on the New Pages Experience. On this layout, "reviews" are now called "Recommendations." Instead of a star rating system (1-5 stars), people are asked a simple "Do you recommend [Your Business Name]?" and can answer "Yes" or "No," along with leaving a public comment, photos, and tags.

For these pages, enabling recommendations is usually a simple toggle switch found within your Page and Tagging settings. You don't usually need to mess with page templates too much, but you do need to find the right privacy setting.

Classic Pages &, Templates (Less Common Now)

For older, "Classic" pages, the Reviews tab is directly tied to your page's template. Templates are pre-set layouts designed for certain business types (e.g., Services, Shopping, Restaurant, Business). Some templates, like "Public Figure," don't include a Reviews tab by default.

If you have a Classic page and the Reviews tab is missing, the solution is almost always to switch to a more suitable template, like "Services" or "Business," which have the feature built-in. You're less likely to be on this version, but it's worth knowing in case you manage an older page.

How to Enable Reviews on Your Facebook Page: The Mobile Walkthrough

Ready to get this done? Grab your phone. We'll be using the main Facebook app, as the Meta Business Suite can sometimes have a slightly different layout. The steps below are for the New Pages Experience, which is now the standard for most creators and businesses.

Step 1: Switch to Your Facebook Page Profile

First things first, make sure you are actively using Facebook as your Page. Your personal profile can't manage these administrative settings.

• Open the Facebook app.
• Tap on your profile picture or the menu icon (hamburger icon, ☰) in the corner.
• You should see an arrow or dropdown next to your name and profile picture. Tap it and select the Business Page you want to manage. The app will reload, and you'll see your Page’s logo as the active profile picture.

Step 2: Navigate to Settings &, Privacy

Once you are in your Page’s profile view, you need to access the main settings panel.

• Tap the menu icon (three horizontal lines, ☰) again on the bottom or top right.
• Scroll down until you see "Settings &, Privacy" and tap it to expand the options.
• Tap on "Settings."

Step 3: Access Your Page Settings

Inside the settings menu, you'll see a section at the very top with your Page's name. This is where your page-specific controls are located.

• Tap on "Page Settings" to open the administrative panel for your business page.

Step 4: Find the "Page and Tagging" Settings

This is where the setting is usually hidden. It's counterintuitive because you’d expect a "Reviews" or "Tabs" section, but the control is located under privacy and permissions.

• In the Page Settings menu, scroll down and tap on "Page and Tagging."

Step 5: Allow Visitors to Post &, Review Your Page

Inside "Page and Tagging," there will be options for who can see and interact with your page. The one you’re looking for directly controls Recommendations.

• Under the “Reviews” section header, you’ll find a toggle labeled “Allow others to review this Page.”
• Make sure this toggle switch is turned ON (it should turn blue).

And that’s it! Once you toggle this on, the "Reviews" tab (or "Recommendations" tab) should now be visible on your Facebook Page. Go back to your page and check - you might need to refresh the app for it to appear.

Note: Facebook interfaces update all the time. If the exact language of a menu item is slightly different, look for the logical equivalent, such as “Privacy,” “Page Interaction,” or “Visitor Permissions.” The principle remains the same: it’s a permission setting within your page’s backend.

Great, Reviews are On. Now What?

Flipping the switch is just the beginning. The real value comes from actively managing them. Once you're set up, here are a few actionable next steps to turn reviews into one of your best marketing assets.

1. Actively Ask for Recommendations

Don't just sit back and wait for reviews to trickle in. Most happy customers are willing to leave a review, they just need a little nudge. You can:

• Add a direct link to your Facebook Reviews tab in your email signature.
• After a successful customer service interaction, politely ask, "Would you mind sharing your experience in a recommendation on our Facebook page?"
• Send a follow-up email a week after a purchase with a direct call-to-action to leave a review.

2. Engage With Every Single Review

This is non-negotiable. Whether the feedback is glowing or critical, a response shows you're paying attention and you value your customers. A simple “Thank you so much for sharing your experience!” goes a long way. For positive reviews, thank the person by name and reference something specific they mentioned. For negative reviews…

3. Turn Negative Feedback into a Public Win

Nobody likes getting a bad review, but how you handle it can actually win you more customers. Avoid getting defensive. A great public response looks something like this:

1. Acknowledge their frustration and apologize for their experience.
2. Thank them for bringing the issue to your attention.
3. Take the conversation offline by saying, "We've sent you a direct message to get more details and make this right."

This shows prospective customers that if something goes wrong, you're a business that will step up to fix it. It builds immense trust.

4. Showcase Your Best Reviews

When you get a fantastic recommendation, don't let it just sit on the Reviews tab. Take a screenshot of it and turn it into a standalone post. Tag the person who left the review (if their settings allow) and thank them again. This not only amplifies the positive feedback but also encourages others to leave reviews of their own.

Final Thoughts

Enabling reviews on your Facebook Page from your phone is a quick process once you know where to look under your page’s privacy and tagging settings. Taking this small step opens the door to powerful social proof that helps build your brand's reputation, connect with your audience, and attract new customers.

Once those recommendations and comments start flowing in, managing all of that engagement alongside DMs and posts can feel chaotic. At Postbase, we designed our platform to fix this exact problem. Our unified inbox brings every comment and DM from all your social platforms into one simple, clean view, so you can respond faster, build your community, and never miss a message. Spending less time juggling apps gives you more time to focus on what matters: growing your business.